In the fast-paced world of conveyancing, efficiency and transparency are paramount. Leigh Lawler, managing director of Lawler & Co, recognised this early on and sought innovative solutions to enhance its operations. QMP is a platform designed to streamline conveyancing transactions and foster collaboration between agencies and law firms. Established in 2014, Lawler & Co has built a reputation for excellence in customer service, making QMP a natural fit for their ethos of leveraging technology to improve client experiences.
Lawler & Co’s decision to adopt QMP was driven by a desire to streamline their relationship with a local law firm and expedite conveyancing transactions. The endorsement from their preferred law firm, coupled with QMP’s reputation for exceptional service and tangible results, solidified their choice. Unlike faceless online portals, QMP stood out as a system built by people with a genuine passion for conveyancing, aligning perfectly with Lawler & Co’s commitment to personalised service and efficiency.
Getting QMP up and running was a seamless process for Lawler & Co, with staff members quickly onboarded and trained to utilise the platform effectively. The immediate benefits were apparent, with streamlined operations enabling staff to provide clients with instant conveyancing quotes without the need for lengthy phone calls. This newfound efficiency not only impressed clients but also strengthened Lawler & Co’s reputation as a forward-thinking agency committed to delivering results with speed and precision.
QMP not only streamlined operations but also enhanced partnerships with local law firms. By offering visibility into every stage of the conveyancing process, QMP fostered greater collaboration and accountability among all parties involved. The ability to track cases in real-time and identify potential bottlenecks ensured smoother transactions and enhanced client satisfaction. Moreover, the power of visibility empowered Lawler & Co’s sales team to provide accurate updates to clients without the need for manual follow-ups, further enhancing efficiency and client trust.
As Lawler & Co looks to the future, QMP remains a cornerstone of their operations. They are actively exploring new ways to leverage the platform, including the potential for clients to monitor transactions independently. This innovative approach reduces the workload on their sales team and empowers clients with greater control over their property transactions. Additionally, the option of Home Buyer Protection insurance, available through QMP, demonstrates Lawler & Co’s commitment to mitigating risks for their clients and providing comprehensive solutions that prioritise client interests above all else. In an ever-evolving industry, Lawler & Co’s embrace of QMP underscores their dedication to innovation, efficiency, and delivering unparalleled service.
